Terms and Conditions
Welcome to Greatland Grocery! Please read these terms and conditions before you use our website or complete a purchase as they form a legal agreement (“Agreement”) between you (“customer” or “vendor”) and DJ Johnston Management, Inc d/b/a Greatland Grocery (“Greatland”). If you access greatlandgrocery.com or any subdomain at this root domain (the “Site”) for product orders or services (“Services”), you agree to the terms and conditions below. If you do not agree, please do not use Greatland’s Site.
Greatland offers online shopping and delivery services via US mail and other shipping methods to registered users of the site as its primary business activity. When you register at our primary domain or any of ancillary sub-domain websites, you agree to provide us with accurate and complete information including, but not limited to, your legal name, billing and shipping addresses, telephone number and a valid credit card account number, security code and expiration date if applicable as your payment method. If you choose an additional method of payment that is accepted by us (electronic benefit transfer, debit, ACH, purchase order) you must also provide the necessary information to complete these transactions. You agree to notify us of any changes to your customer registration data. Upon registration, you will be issued a customer user name and password allowing you access to our services.
If you are not satisfied for any reason with an item purchased through our services, we will extend all reasonable efforts to address any identified issue to your satisfaction. Remedies may consist of a credit towards your next order, shipment of replacement product, or a refund to your selected method of payment. We may need to see the item to determine the cause of the problem before we implement a solution and reserve the right to choose the best solution based on the specific situation.
Order shipments will be made to the address provided in your order and with the method selected during the checkout process. Greatland guarantees that all items purchased through our services will be packaged and delivered to selected shippers in excellent condition and properly prepared for transportation to rural Alaska locations.
Managing Grocery Orders
Greatland processes orders on a first come first serve basis and strives to ship all orders within 72 hours of receipt. Depending on local availability, some orders consisting of bulk items may take up to a week of processing time prior to shipment. At Greatland’s discretion and so long as orders have not yet shipped, customers may cancel placed orders through communication with us. We reserve the right to charge a restocking fee of up to 15% of the total order value if an order cancelation is received before it is shipped. In the event that a customer attempts to cancel an order after goods have shipped, non-perishable items may be returned for a refund. Customers are responsible for any return shipment of goods to Greatland, however, we may elect to pay the cost of return shipment if the return is the result of an error committed by Greatland.
Substitutions and Quantity Limits with Grocery Orders
Certain items listed as available for sale on our site may be unavailable from time to time due to market conditions beyond our control or item quality that is below our standards. In these instances, we reserve the right to make item substitutions which will likely consist of different sized quantities of ordered item(s), a different brand, or some combination. Substitutions are rare and in these occurrences, customers will be charged the original amount invoiced even if a larger sized item is shipped as a substitution. In the event that a suitable substitution cannot be identified, the customer will be refunded for the item and the remaining products within the order will ship. If we are unable to fulfill your entire order with the items purchased or through appropriate substitutions, we will extend all reasonable efforts to contact you prior to shipment. This may include notice through any of the customer contact information associated with your account.
Once you complete checkout, your price, or price per pound/ounce (when applicable), is guaranteed unless you placed an order for an item where we have inadvertently listed an incorrect price. In those circumstances, we reserve the right to cancel orders for such incorrectly priced products which have neither been processed or shipped. We will contact you immediately in such circumstances and your payment method will be fully refunded in this occurrence.
Greatland also reserves the right to limit your order or the quantity of a particular product that you may order. Although our goal is to fulfill 100% of your order, item availability for large quantities with some items is limited and we do not back-order items. We request you contact us in advance should your order include quantity amounts greater than 20 units to ensure that it can be filled.
Pricing and General Information Regarding Goods and Services
Prices of items offered on our site may differ from the prices of like items sold at local retailers as our pricing includes shipping via USPS Priority mail for grocery items. Prices for items you place in your cart (along with any associated handling or service charges which may be in place at the time) and ultimately your purchase will be guaranteed, however, we reserve the right to adjust pricing for items available through the website at any time without notice. Furthermore, we also reserve the right to change, implement, or remove any associated handling or service charges at any time.
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to pricing, product descriptions, promotional offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information, or refuse, or cancel orders if any information on the site is inaccurate at any time with or without notice (including after you have submitted your order and your credit card has been charged). Full refunds will be offered in this occurrence.
Please note that product packaging and materials may contain additional and/or different ingredient, nutritional, or proper usage information than the information displayed on our site. You are responsible for reading labels, warnings, and directions prior to using or consuming a product. If you have food sensitivities or allergies, you should always read the actual product labels to confirm the safety of the product for your situation before consuming. Content on our website is for general reference purposes only and we assume no liability for inaccuracies or misstatements regarding any product.
Payment for Goods and Services
Customer agrees to pay promptly all charges to their account (which includes items purchased and any applicable taxes or additional service charges) for any order placed by you or anyone who you allow to use your account information or password, including members of your family, friends, or any other person or representative. Fees and charges will be assessed in accordance with the current fee schedule which will be communicated at the time of order on the appropriate checkout page.
When you place an order, Greatland reserves the right to request credit card authorization and/or charge for up to 100% of the order total to ensure funds will be made available at the time of your order’s shipment. During the authorization and/or charge process, your card is validated and must have sufficient available funds for the transaction to be approved. Upon approval, the order will be accepted for processing and shipment. If you fail to pay any fees or charges when due under any current fee schedule (including, but not limited to, fees or charges for returned checks, electronic payment rejection, redelivery fees, restocking fees, or damages arising from fraudulent use), Greatland reserves the right to charge such amount directly to credit cards which may be associated with your account. The customer is responsible and liable for any fees, including attorneys’ fees and collection costs, that Greatland may incur in its efforts to collect any unpaid balances from you.
Customers may also submit payment for orders via paper check. As applicable, customer agrees that they will be responsible for any bank charges which may be incurred by Greatland for canceled payments due to insufficient funds. Greatland reserves the right to charge customer up to $25 per canceled check returned for insufficient funds.
Greatland currently accepts the following methods of payment:
- Visa, MasterCard, Discover, and American Express credit cards
- Debit cards
- Direct bank transfer (ACH)
- SNAP/Alaska Quest EBT
- Purchase Order/Company Account*
*This method still requires an alternate method of payment (i.e. company credit card kept on file).
Greatland does not accept manufacturer’s coupons (electronic or paper) through the site, however, we do make certain discounts available on the site from time to time.
All orders must be paid in full prior to shipment and COD is not accepted as a payment method. Customers may request that orders be canceled once submitted, however, cancelations are not accepted if some portion of orders have already been sourced. Cancelations for orders paid by credit card may also be subjected to a 5% cancelation charge.
Packaging and Shipment Preparation
Greatland takes the upmost care in preparing your items for shipment. Our packaging procedures and item preparation are executed with specific consideration for rural Alaska transportation dynamics. The majority of our order shipments are offered with rigid containers prepared to make a long journey with multiple manual handlings. All packages sent USPS Priority mail are insured for $100, however, this insurance does not cover perishable items.
Unless specifically requested otherwise, all fresh meats and seafoods are shipped frozen. These items are sourced fresh and before expiration dates. As part of our preparation process, these items specifically are frozen after they are received and before they are shipped with any order. Depending on the particular items in individual orders, other food stuffs that can be frozen without any loss of quality or damage, may also be prepared in this manner. On occasion, we may also separate larger, bulk sized items in orders in order to utilize containers which meet USPS requirements.
Customer understands that Greatland will not be held liable for any product damage or product spoilage that may occur while any items purchased from Greatland are in possession of the shipper and in transport to your location. This damage may be result of, but not limited to, rough handling or shipping delays that are beyond the control of Greatland. Customer agrees to hold Greatland harmless and customer assumes all liability for any damage, deterioration of goods, or diminished suitability of goods, which may occur during the shipping process. Furthermore, customer retains full responsibility for determining the safety of the product for your specific situation before consuming after items have been received at your delivery location.
Customer may select their preferred shipping method during the checkout process and, consequently, assumes full liability for the risks associated with this decision along with their impact on the delivered quality of purchased goods.
Please note that neither Greatland nor or any of the shippers operating in rural Alaska want to see your goods arrive to you in an unsatisfactory condition. All reasonable care by all involved parties is taken to prevent this occurrence. In the event that your goods do arrive damaged, please document the damage and inform us of the situation. We ask that you remain reasonable with us in these rare occurrences and, consequently, will do all that we reasonably can to address the situation.
Grocery Item Returns
We strive to exceed your expectations with our goods and service. If you are unsatisfied with your purchase, you can return any non-perishable items for up to fourteen days from the date your purchase is delivered to you.
All returns must be in their original, unopened box or packaging and customers are responsible for return postage to ship the item back to Greatland. Once your item is received at our location, we will issue a refund within seven business days.
In lieu of accepting a physical return of items, Greatland reserves the right to issue a refund for goods at its sole discretion. If you are unhappy with your order in any way, please contact us so that we can make it right!
Customers can earn 5% cash back on Greatland purchases through our reward point program available to all shoppers. Reward points are earned for each dollar spent on all Greatland products except for the following:
- Items on sale
- Discounted food baskets
- Apparel items
- Alcohol purchase orders
- Furniture items
- Shipping charges and order fees
Reward points can be redeemed for a $.05/point (5%) discount during checkout once your balance reaches 250 points. There is no limit to number of reward points that can be earned and points do not expire.
Greatland offers a referral program that allows any of our users to generate automatic store credits by referring our services to others. Credits earned by referrals are automatically added to the referrer’s account and applied to orders as earned. There are no limits to the credits that can be earned, however, credits are not applied until new, referred customers complete their first order with Greatland. Each referral credit remains valid for four weeks after issuance. Referral credits can only be earned for new Greatland customers.
Greatland also reserves the right to decide whether or not a customer’s use of the referral program complies with our Terms and Conditions. If we determine that a user’s participation in the referral program does not comply, we reserve the right to withdraw any paid commission earnings and may disable the user’s account.
Co-op Program Orders
Greatland’s platform may be used to support consolidated purchases through our Co-op Program. Greatland’s Co-op Program offers the primary benefit of providing individual shoppers an opportunity to utilize Alaska’s By-pass mail system for the lowest order costs possible. This unique, first-of-its-kind program, is a platform where individuals can shop collectively within a community to realize reduced costs on their food purchases. Details regarding the program can be found on our co-op page.
Co-op orders are shipped via Alaska’s By-pass mail program. This shipping method is available in most all rural Alaska communities and offers the lowest cost of any available shipping option for bush Alaska. In order to utilize By-pass mail, total consolidated shipment weights must be at least 1,000 lbs. and shipped to a single recipient’s physical address (no PO Boxes). The shipping recipients for Greatland’s Co-op Program are referred to as Co-op Site Hosts. Individual customers use our platform to build consolidated orders meeting By-pass requirements that will ultimately be shipped to a Co-op Site Host in their community for distribution or collection.
To meet By-pass requirements, Greatland’s Co-op program requires a minimum consolidated shipment weight of 1,000 lbs. As individual Co-op orders are placed for specific locations, the total consolidated order weight (the sum of all individual order weights) is tracked. Once the total consolidated order weight reaches 1,000 lbs., individual orders are then automatically processed and shipped to the designated Co-op Site Host in the community as a single, consolidated shipment. While individual orders placed through Greatland’s Co-op Program are shipped collectively, all orders are packaged individually prior to shipment. Thus, individual orders within any consolidated By-Pass shipment are able to be easily identified and collected from or delivered by individual Co-op Site Hosts once they arrive at the shipping destination.
Before a Co-op order can be created for any specific community, a Co-op Site Host must first be established with Greatland. A Co-op Site Host can be an individual, a school, a tribal/governmental office, or other business entity in the community that is responsible for receiving consolidated orders. Co-op Site Hosts are also responsible for distributing orders within the community or ensuring that individual orders are collected as received.
Site Hosts can also place individual orders through Greatland’s Co-op Program. In addition, Site Hosts receive a 5% commission paid in reward points on the total consolidated order value of any shipment sent to their location for distribution. To express interest in becoming a Co-op Site Host for your community, please complete the registration form found on our co-op page.
Site Hosts are free to set general parameters for order collection or delivery based on what works best for the community participants using our Co-op Program. Greatland reserves the right to suspend any Co-op Site Host account based on member reports of abuse or improper activity.
Alcohol Purchase Orders
Our site provides the ability for users to build purchase orders for alcoholic beverages. Ultimately, alcohol sales are completed by and between site users and third party vendors. Purchase orders generated through this site must be executed by users and submitted to these vendors. Per State of Alaska statute, your ultimate purchase with these vendors is subject to certain procedures and quantity limitations. Greatland provides an electronic process to complete these transactions, however, the user understands that these purchases are by and between themselves and our alcohol vendors. Specifically, your acceptance of our terms and conditions documents that you are aware of the following:
- Our bush order purchasing order system is maintained by Greatland and provides the ability for you to build a purchase order to ultimately purchase alcohol from licensed vendors.
- The purchase order generated for your order will be available to download and emailed to you after check-out is completed.
- Purchase orders must be signed by yourself before the sale can be reviewed, processed, and filled by our vendors per State of Alaska statutes and local laws regarding alcohol importation.
- Greatland assesses a service charge which is paid separately when your order is placed.
- Alcohol and other products listed on our bush purchase order system are available to Alaska residents only.
- As required and/or requested by State of Alaska regulation, purchase order information will be made available to Alaska’s Alcohol & Marijuana Control Office.
Our vendors reserve the right to refuse orders if purchaser has exceeded limits established by Alaska law, presents false identification, requests shipping of product to dry locations, or has demonstrated alcohol abuse. From time to time, individual items noted in purchase orders may be unavailable to be fulfilled by vendors. Vendors will communicate with customers directly in these scenarios to communicate and confirm any substitute items, quantities, or sizes that may be available. In any of the occurrences described in this paragraph, the service fee charged by Greatland at the time orders are placed is non-refundable.
Alaska Classifieds & Message Board
Greatland also maintains a classified directory for registered users. Users may utilize this specific service for the posting of announcements and facilitating connections to buy and sell items. While this is an open directory, users agree to not create posts which other users may perceive as derogatory, inflammatory, illegal, hazardous, or generally unproductive. Greatland reserves the right, at its sole discretion, to remove posts and users for inappropriate content.
Specifically, the following are considered prohibited content for posts and subject to removal:
- offers, solicitation, or facilitation of illegal prostitution and/or sex trafficking
- exploitation or endangerment of minors
- prescription drugs, medical devices; controlled substances and related items
- alcohol, tobacco, or other drugs and intoxicants
- endangered, imperiled and/or protected species and any parts thereof, e.g. walrus ivory
- false, misleading, deceptive, or fraudulent content; bait and switch; keyword spam
- offensive, obscene, defamatory, threatening, or malicious postings or email
- anyone’s personal, identifying, confidential or proprietary information
- stolen property, property with serial number removed/altered, burglary tools, etc
- counterfeit, replica, or pirated items; tickets or gift cards that restrict transfer
- spam; miscategorized, overposted, cross-posted, or nonlocal content
- affiliate marketing; network, or multi-level marketing; pyramid schemes
- any good, service, or content that violates the law or legal rights of others
While Greatland makes all reasonable efforts to remove prohibited content as identified, users are encouraged to report abuse. Greatland assumes no liability for any products or services offered or claims made through any posting on the directory.
Apparel sold on the site is fulfilled through a third party vendor and items are printed and shipped by this vendors as orders are received on our site. As a result, Greatland does not accept returns on apparel products unless the item(s) received is(are) not what was ordered in regards to size or color or the item(s) received is(are) defective. Under all normal fulfillment scenarios, all apparel sales are final.
Any claims for misprinted, damaged, defective items must be submitted within fourteen days after the product has been received. For packages lost in transit, all claims must be submitted no later than four weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Greatland operates and maintains a furniture sourcing and delivery service as part of its site. The service is operated in partnership between Greatland and Shop+Deliver, a personal shopping and delivery service based in Anchorage. Items purchased through the site consist of furniture items which are not typically available for shipping to Alaska. These items are procured in lower 48 markets upon purchase by customers, barged to Alaska, and then made available for customer pick-up in Anchorage or organized for secondary air or USPS shipment to locations across the State.
Furniture items purchased through the site are initially transported via barge or, less commonly, air freight to Alaska. While items purchased on our storefront are sourced weekly, depending on the method of shipment selected during checkout and the items’ final destination, it may take up to four weeks or longer for purchased items to arrive in Anchorage for collection or secondary shipment. While our site reflects furniture items that are generally available at the retailers we source from, we offer no guarantee of product availability for furniture items listed on our site.
All items purchased on the site are fully insured and replaceable in the even of damage during transit either en route to Alaska or through secondary logistics to the items’ final destination.
Returns are not accepted for furniture items unless purchased items are incorrectly supplied. All furniture sales are final once item has been sourced from our utilized suppliers. Furniture sales canceled after an order has been placed, but prior to the item being sourced from suppliers, will be refunded less a 5% cancelation fee on the order total.
Changes in Agreement, Fees or General Services
Greatland may change any of the terms of this Agreement at any time with or without notice to you. Your use of our service after any such change will be conclusively deemed acceptance of any such change. We may also discontinue or revise any or all aspects of our service without prior notice to you. Price and availability of products are also subject to change without notice.
If any change is unacceptable to you, you may cancel your service with Greatland and terminate this Agreement at anytime, however, customer remains liable for provisions detailed in this Agreement and charges incurred for use of our services for the time period between when the Agreement was accepted and terminated.
Limitation of Liability
THIS PROVISION APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
IN NO EVENT SHALL GREATLAND (INCLUDING ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, PARTNERS, AND SUPPLIERS) BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE SERVICES, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, OR THESE TERMS, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF GREATLAND OR GREATLAND’S AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL GREATLAND (INCLUDING ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY AND/OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO PHYSICAL DAMAGES, BODILY INJURY, DEATH AND/OR EMOTIONAL DISTRESS AND DISCOMFORT) ARISING OUT OF YOUR — USE OF THE SERVICES OR ANY PRODUCTS PURCHASED BY YOU OR SHIPPED TO YOU, EVEN IF GREATLAND OR GREATLAND’S AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
GREATLAND, ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, SUPPLIERS AND DISTRIBUTORS WILL NOT BE LIABLE FOR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES, ANY SERVICES PROVIDED BY THIRD PARTY PROVIDERS, OR ANY PRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU FOR MORE THAN THE GREATER OF $100 OR THE AMOUNTS PAID BY YOU TO GREATLAND FOR THE PAST 12 MONTHS OF THE SERVICES.
You agree to defend, indemnify and hold harmless Greatland and its officers, directors, employees, agents, shareholders, affiliates, and retail partners (each, an “Indemnified Party”) from and against any losses, claims, actions, costs, damages, penalties, fines and expenses, including without limitation attorneys’ and experts’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from your unauthorized use of our services or from any breach by you of these terms, including without limitation any actual or alleged violation of any law, rule or regulation.
Any dispute or claims relating in any way to your use of services offered by Greatland or any product or service ordered or purchased through the site will be resolved by binding arbitration, except that you may assert claims in small claims court if your claims qualify. Accordingly, you agree to give up your right to go to court to assert or defend your rights under this Agreement. The Federal Arbitration Act and federal arbitration law apply to this Agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court and must follow these Terms and Conditions as a court would. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our company. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules.
You may choose to have arbitration conducted by telephone, based on written submissions, in person, or at another mutually agreed location. In addition, Greatland and customer each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
Privacy and Security
Your privacy is very important to Greatland. We use SSL encryption across our site to protect your credit card information as it travels over the Internet. Once we receive your credit card information, it is securely stored in a PCI compliant manner. We do not sell any information about individual customers to third parties, sell or rent lists of customers, or use information about individual customers except to provide the services described herein. Greatland extends all reasonable efforts to protect your personal information once we receive it, however, due to the inherent nature of the internet, we cannot and do not guarantee that any data transmitted over the internet or any other network is completely secure. Therefore, we cannot ensure or warrant the security of any information transmitted to or from us. As with any internet user, you transmit your personal data at your own risk.
Your customer information may be disclosed under the following occurrences:
(b) Enforcement of Agreement or Compliance with Law. We may use or disclose personal information when believed it is appropriate to enforce this Agreement, to protect the rights, property or safety of Greatland or its users, or to comply with laws.
This Agreement states your entire agreement with Greatland regarding the use of our services. If any portion of this Agreement is deemed to be illegal or unenforceable, the remainder of this Agreement shall be unaffected and shall continue to be fully valid, binding, and enforceable.
The failure of either the customer or Greatland to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right.
This Agreement is governed by the laws of the State of Alaska. You expressly agree that exclusive jurisdiction for any claim or dispute with Greatland or relating in any way to your use of our service resides in the courts of Alaska.
All obligations and restrictions placed upon you or your permitted users by this Agreement shall survive termination of your services with Greatland.
If you have any questions regarding this agreement, please contact us.
This document was last revised on July 23rd, 2021.